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Refund Policy

1- Refund Policy

Welcome to GoTube (by EslamGo). We strive to provide a transparent and fair experience for all users.
This page explains our refund and cancellation policy for paid services and subscriptions.

Scope of Policy
This policy applies to:

  • Channel or premium plan subscriptions.

  • Paid services (e.g., extra features, creator tools, or storage upgrades).

  • Any transactions completed through our official website, apps, or authorized payment providers.

Eligibility for Refund
Refunds are approved in the following cases:

  • Technical errors that prevented access to the service, and were not resolved by our team.

  • Duplicate or incorrect charges processed by mistake.

  • Cancellations made within the stated refund period, if such a guarantee is mentioned on the plan page.

Refunds are not granted when:

  • The service was used substantially or consumed (e.g., uploads, views, analytics usage).

  • The user violated Terms of Use or Community Guidelines.

  • The product is a digital, instantly delivered service.

Time Frames

  • Refund requests must be submitted within 7 days of payment (unless otherwise stated).

  • Processing takes 5–10 business days after we confirm the request.

  • Bank or card delays may apply depending on your provider.

Refund Method

  • Refunds are issued to the same payment method used for the transaction.

  • If that is not possible, a wallet credit or bank transfer may be arranged after verification.

  • Banking fees or currency exchange differences (if applicable) are borne by the client, unless the error was on our side.

Partial Refunds & Plan Upgrades

  • When upgrading a plan, only the price difference is charged; previous payments are not refunded.

  • Early cancellations generally do not qualify for partial refunds unless specified in the plan.

  • Promotional codes or coupons are excluded from refund calculations.

Disputes (Chargebacks)

  • Before filing a chargeback with your bank or payment provider, please contact us first — we’ll resolve it quickly.

  • Filing a dispute without notice may cause temporary account suspension.

How to Request a Refund
Send a message to our billing team with:

  • Order ID, payment date, and payment method.

  • Description of the issue and screenshots (if applicable).

  • Your registered email and valid contact number.

Currency & Taxes

  • Invoices are issued in the displayed currency at checkout.

  • Taxes (e.g., VAT) are applied according to your country’s laws.

  • Refunds are always processed in the original payment currency.

Policy Updates
We may update this refund policy periodically. The date at the top indicates the latest version.
Continued use of our services means you accept the updated terms.

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How to Get Help Faster

  • Visit our Billing & Subscription FAQ before submitting a request.

  • Prepare your order details and payment info to speed up review.

  • If your issue is technical, our team will first attempt to fix it before evaluating a refund.

Contact Information: