Privacy Policy – GoTube (by EslamGo)

Last updated: October 2025

1. Who We Are

GoTube is an Islamic video platform operated by EslamGo, a digital initiative under Eplango LTD (UK).
Our goal is to provide a safe, ethical, and educational environment for all users, free from any content that contradicts Islamic values.

Data Controller:
Eplango LTD (Company No. 14139689)
Registered in England and Wales
Address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: privacy@eslamgo.com
Website: https://eslamgo.com

If you have any questions about your personal data, you may contact our Data Protection Officer (DPO) at: dpo@eslamgo.com

2. What Information We Collect

We collect personal information to improve your user experience and provide our services effectively.

We collect:

• Personal details: name, email address, username, and password (upon registration).

• Usage data: IP address, browser type, device type, video views, likes, and comments.

• Communication data: messages sent to our support or through contact forms.

• Optional data: if you subscribe to newsletters or campaigns.

How we collect it:

• When you register an account or upload content.

• When you contact support or subscribe to updates.

• Automatically, through cookies and analytics tools.

• Occasionally, from verified third-party integrations (e.g., login via Google or Facebook).

We do not collect or process any sensitive personal or financial data unless required for legal compliance (e.g., payment verification).

3. How We Use Personal Information

We process your data for the following purposes:

• To create and manage user accounts.

• To personalize content and improve the viewing experience.

• To moderate videos and comments for community safety.

• To communicate updates, changes, or support messages.

• To conduct research and improve platform performance.

• To comply with legal obligations such as fraud prevention or misuse detection.

We do not sell or rent user data under any circumstances.

4. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

• Consent – when you voluntarily register or agree to cookies or newsletters.

• Contract – to fulfill our obligations when you use our platform or services.

• Legitimate Interests – for analytics, moderation, and improving platform performance.

• Legal Obligation – to comply with UK and international data protection laws.

You may withdraw your consent at any time by contacting: privacy@eslamgo.com

5. When We Share Personal Data

We treat your data as confidential.
However, we may share data with:

• Service providers (e.g., hosting, email delivery, payment gateways) strictly under data protection agreements.

• Law enforcement authorities, if required by law.

• Platform moderators for content review and abuse prevention.

All partners and service providers are vetted and GDPR-compliant.

6. Where We Store and Process Data

Your data is stored securely on servers located in the EU and UK, managed by trusted providers such as Hetzner and Cloudflare.
If data is transferred outside the European Economic Area (EEA), we ensure equivalent protection via Standard Contractual Clauses (SCCs) and GDPR-compliant measures.

7. How We Secure Personal Data

We implement strong security measures to protect your information, including:

• End-to-end SSL encryption on all website traffic.

• Encrypted passwords and two-factor authentication (2FA).

• Regular security audits and backups.

• Access restrictions for staff and administrators.

• Continuous monitoring against unauthorized access and data leaks.

Our infrastructure complies with ISO 27001 and GDPR security standards.

8. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes outlined above or as required by law.

• Account data: retained while your account is active, then deleted within 90 days after closure.

• Usage logs: stored up to 12 months for analytics and security.

• Support messages: retained up to 6 months.

When data is no longer needed, it is securely deleted or anonymized.

9. Your Rights Under GDPR

As a data subject, you have the right to:

• Access your personal data.

• Request correction or deletion.

• Withdraw consent at any time.

• Request data portability (receive your data in a readable format).

• Restrict or object to processing.

• File a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.

To exercise your rights, please contact: privacy@eslamgo.com

10. Automated Decision-Making and Profiling

GoTube does not use automated decision-making or profiling systems that produce legal or significant effects on users.
Any personalized recommendations are based solely on your viewing preferences and are fully optional.

11. Cookies and Other Technologies

We use cookies and similar technologies to:

• Remember user preferences.

• Measure website traffic and engagement.

• Improve video loading performance.

You can manage or disable cookies through your browser settings.
For more information, visit our Cookies Policy (coming soon).

12. Links to Other Websites

Our platform may contain links to external websites or Islamic resources.
We are not responsible for the privacy practices or content of any third-party sites.
Please review their respective privacy policies when visiting them.

13. How to Contact Us

If you have any questions, concerns, or complaints regarding this policy or your data:

? Email: privacy@eslamgo.com
? Website: https://eslamgo.com
? Address: 71–75 Shelton Street, London, WC2H 9JQ, UK

We aim to respond to all requests within 30 days.